FAQ

 

Why buy from us?
• We deal with high quality product at very affordable price.
• Speedy Worldwide shipping.
• Excellent customer service.
• 30 Day Money Return Guarantee
How can I be sure I am dealing with a legitimate company?
We have been selling for more than three years now though we went on-line only in 2009 and the earning of a good reputation is no coincidence. We have been recognized for our real concern for the satisfaction of all our customers relating the product quality and speedy delivery.
Most important of all, when you shop with us, we will take care of you before, during, and after a sale.
When do you ship my order?
Most orders will be shipped within 48 hours after payment confirmation.
What methods of payment do you accept?
We accept Paypal, credit and debit cards with the accompanying logos: Visa, MasterCard, American Express, and Discover. The payment gateway is processed through Paypal.
Will I be safe placing an order on-line?
Certainly! We employ highly encrypted SSL Security during checkout, all data will be secure. What is more, we respect your privacy and will never distribute your information to anyone without your consent. The information you furnish will only be used to fulfill the order.
How do I order on-line?
It is easy and safe. Here is a preview:
• Click on the particular product you want.
• Read the information on the product page and select the quantity and shipping cost option for that item.
• When you’re done, click add to cart.
• You’ll be able to adjust items and quantities from the shopping cart.
• Enter your delivery address. View your order total and proceed to make payment.
• We will send a confirmation email to let you know that we have received your order.
• We will also send a shipping update by email to let you know that your order is on its way to you.
How fast will my products arrive?
The shipping time differs due to location and the customs check. From our experience, it usually takes around 10-16 days to reach our customers in USA. During peak festival season, such as Christmas or New Year, shipping time will be longer.
I think my product should have arrived by now. What should I do?
Please take into account the full shipping time lag from the time your item is shipped. If you still have not received your merchandise by then, simply contact us at support@montessori-store.com.
What should I do if I receive a defective product?
Under our 30 day money back guarantee, you’re well protected for faulty product or if for any reason you are unhappy or not satisfy with your purchase. You can return it to us in its original condition within 30 days of the date you received the item. Before shipping back to us, please contact us for the complete returning address.
How do I know you have received my order?
Once your order has been placed, you will receive an e-mail confirmation from us, indicating that your order has been received.
How to get my item earlier?
We usually ship your item by registered airmail and it takes around 10-16 days to USA.
When you purchase 3 sets or more, we will ship it out by EMS or equivalent so that you can receive it earlier, around 7-10 days. In addition, we give more discount on item and shipping cost when you purchase more quantity.